Support
Help & support
Questions about your coaching, your subscription or the Goodwin Nutrition app? Get in touch and I'll help.
Email support
goodwinnutrition@outlook.com
I reply within 24 hours, Monday to Friday.
FAQ
Common questions
How do I get access to the app?
App access is included with coaching. After you join, I'll send you everything you need to set up your account.
How do steps from Apple Health get into the app?
If you give permission, the app reads your step count from Apple Health. You can change or remove that permission at any time in your iPhone's Settings, under Health, then Data Access & Devices.
How do I change or cancel my subscription?
Email me from the address you signed up with and I'll sort it out. You can also upgrade from Essentials to Performance Coaching at any time.
- Monthly rolling subscription, no minimum term.
- Cancel any time; cancellation takes effect at the end of the current paid month. No refunds for part-months.
- UK customers have a 14-day right to cancel online services. If you ask for coaching to start within those 14 days and then cancel, you pay only for the service already provided.
Full details are in the Terms & Conditions.
Something in the app isn't working. What should I do?
First make sure the app is updated to the latest version, then close and reopen it. If the problem continues, email me with a short description and a screenshot if you can, and tell me which device you're using.
Is the app medical advice?
No. The app and coaching provide general nutrition information and don't diagnose or treat medical conditions. If you have a medical condition, please see your GP before changing your diet.
Your data
Delete your account and data
You can ask for your account and personal data to be deleted at any time. Deleting your account doesn't cancel a subscription by itself, so please cancel that too if you haven't already.
In the app
- Open the Goodwin Nutrition app and go to your account settings.
- Choose Delete account.
- Confirm. Your account is closed straight away and your data is deleted.
By email
- Email goodwinnutrition@outlook.com from the address linked to your account.
- Use the subject line Delete my account.
- I'll confirm by email and delete your account and data within 30 days.
Some records, such as payment records, may need to be kept for a limited time where the law requires it. The Privacy Policy explains what is kept and for how long.